Shipping & Returns
Shipping Policy
Topline Surveying serves international shipping to various countries using trusted shipping services.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on national holidays or weekends.
Shipping Time & Methods
Shipping time depends on the destination location and the shipping method selected:
Asia: 3–7 business days
Europe & Australia: 5–10 business days
America: 7–14 business days
A tracking number will be provided after your order is shipped.
Shipping Costs
Shipping costs are calculated at checkout based on weight, dimensions, and shipping destination, or calculated and sent via email.
Customs, Duties & Taxes
For international shipments, customers are responsible for any import duties, taxes, or additional fees imposed by the destination country.
Shipping Delays
We are not responsible for delays caused by the shipping company, customs, or circumstances beyond our control.
Returns Policy
We want to ensure you are satisfied with your purchase.
Return Eligibility
Items can be returned within 7–14 days of receipt provided that:
The product is new and unused
The original packaging is intact
Proof of purchase is included.
Non-Returnable Items
Products that have been used in the field
Items damaged due to misuse
Custom or special order products
Return Process
To request a return:
Contact our team via email
Include your order number and product photos
We will provide return shipping instructions
Shipping costs for returns are borne by the customer (unless it is our fault).
Refund Policy
Refund Approval
Once we receive and inspect your item, we will inform you of your refund status.
Refund Method
Refunds will be processed using the original payment method.
Processing time: 5–10 business days depending on the bank/payment provider.
Partial Refunds
Partial refunds may be issued if:
The item is not in perfect condition
There are missing parts (not our fault)
Non-Refundable Costs
Initial shipping fees are non-refundable.
Customs/tax fees are non-refundable.
Damaged or Incorrect Items
If you receive damaged or incorrect items:
Report this within 48 hours of receiving the item.
Include photos/videos as proof.
We will offer
Product replacement, or
A full refund (including shipping costs if our error is proven).
Contact Us
If you have any questions regarding shipping or returns, please contact us via
Email: toplinesurveying@gmail.com
Phone: (+62) 819-9561-6855